Loyalty Incentive Program For Ecommerce

In the competitive world of Ecommerce, customer loyalty is critical for the success of online businesses. Loyalty Incentive Program For Ecommerce is a great way to boost customer retention. Offering rewards, such as discounts, free shipping, and exclusive offers, to loyal customers can encourage them to return and make repeat purchases. This not only increases revenue but also helps to build a loyal customer base, leading to positive word-of-mouth marketing.

According to a study by Accenture, 77% of consumers participate in loyalty programs, and 63% of consumers said they would be more likely to shop with a brand that offers a loyalty program. Furthermore, repeat customers spend up to 67% more than first-time customers. These stats indicate the significance of implementing a loyalty program and how it can positively impact Ecommerce sales. The bottom line is that loyalty programs are vital for Ecommerce businesses that want to create a loyal customer base and achieve long-term success. Let us examine some of the major challenges faced by Ecommerce brands.

Ecommerce Loyalty Programs

Challenges

Ecommerce brands face multiple challenges which have increased multifold post the COVID-19 pandemic:

Change In Customer Expectations And Buying Behavior

Change In Customer Expectations and Buying Behavior

Customer preferences will always change, and Ecommerce brands must be able to keep up with the trends.
Omnichannel experience

Omnichannel Experience

The pandemic has accelerated the shift towards multi-channel shopping, and brands must provide a seamless experience for the customers.
Data Centric Approach For Marketing And Sale

Data Centric Approach For Marketing And Sales

Ecommerce brands need solutions that can handle huge amounts of data being generated to ensure it benefits rather than overwhelms the sales and marketing efforts.
Lack Of Personalization

Lack Of Personalization

Personalization is the key to customer satisfaction. All customers need to be sent promotions based on their interests, past purchases, buying behavior etc.
Testimonials And Referral

Testimonials And Referral

Recent customer reviews and referrals influence new customer purchases. Hence getting such user generated content becomes critical.
Lack Of Uniqueness

Lack Of Uniqueness

Due to global standardization, all offers, and services seem indistinguishable from one another. In such cases, lack of unique experiences becomes a challenge.

Loyalty Incentive Program For Ecommerce by Zinrelo

360 Degree Customer Engagement

Zinrelo is a dedicated platform to help businesses create a loyalty incentive program for the ecommerce industry. With its state-of-the-art technology, it helps ecommerce retailers keep their customers engaged and happy.

Zinrelo offers ample opportunities to earn rewards and incentives when a customer buys or refers a product. Its points and rewards system can incentivize customers to make repeat purchases, which makes it a win-win situation for both the customers and the retailers. By using Zinrelo, retailers can build brand loyalty, increase sales, and drive customer retention.

Below are some facets of Zinrelo’s loyalty programs for Ecommerce companies.

Machine learning algorithms help create different customer segments based on unique attributes, preferences, and previous behavioural patterns

  • Create customized promotions based on customers’ interests, past purchases and buying behavior.
  • Offer incentives with personalized services and individual preferences.

Providing unique experiences to outshine competitors and elicit customer loyalty.

  • Set experiential rewards & offers, and build gamification via badges & contests to create aspirational value among customers

Move higher spending customers to a higher tier of service.

  • It is important to pamper loyal customers
  • Create incremental monetary & non-monetary tier-based benefits (including exclusivity and VIP experiences)
  • Early access to promotions or new product launches are just a couple of examples that can be offered

Get your customers to help with your marketing. Nearly 9 out of 10 people read reviews before making a purchase.

  • Write a review
  • Record a video testimonial
  • Enable and incentivize sharing on various social media

A prospect from an active customer referral is 7X more likely to convert

  • Refer the brand to new prospects

Sample Loyalty Program For Ecommerce

To illustrate what a loyalty program for Ecommerce could look like, we have taken the example of Fab Ecommerce. Below are examples of a typical client loyalty dashboard for a Ecommerce company. The best Ecommerce loyalty programs all have these features in common.

This will be created by Zinrelo automatically on the brands’ website, inside the “My Account” section with a single-sign-on.

Loyalty Points E Commerce

Loyalty Points Earning Activities

Zinrelo’s Reward Points program enables shoppers to amass points through purchases, referrals, and promotions, offering them numerous opportunities. Additionally, users have the liberty to personalize their interactions as per their requirements and tastes.

Loyalty Rewards

Customers who have accumulated points can choose from a range of incentives, such as discounts, complimentary shipping, free products or services, gift certificates, donations to charity, and other options.

Loyalty Rewards E Commerce
Loyalty Rewards E Commerce

Loyalty Rewards

Customers who have accumulated points can choose from a range of incentives, such as discounts, complimentary shipping, free products or services, gift certificates, donations to charity, and other options.

Loyalty History E Commerce

Loyalty History

A screen on the dashboard has been designed specifically to allow customers to easily view their history of rewards and points.

Loyalty Tiers

As the tier escalates, customers experience an elevated sense of value as they relish superior emotional connection and premier facilities.

Tiers Retail Rewards Program
Tiers Retail Rewards Program

Loyalty Tiers

As the tier escalates, customers experience an elevated sense of value as they relish superior emotional connection and premier facilities.

Benefits with Zinrelo

Repast-sales-Zinrelo-min-70x70

+80%

Repeat Sales

Revenue-Per-Customer-Zinrelo-min-70x70

2.4X

Revenue Per Customer

Profitability-Zinrelo-min-70x70

+50%

Profitability

14X-70x70

14X

Customer Retention

Think Holistic Loyalty. Think Zinrelo.

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Think Holistic Loyalty Zinrelo

Enterprise
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Globally Top-Ranked Technology Platform

Multi-Dimensional Approach from Transactional to Emotional

Real-Time Data Visualization for Intelligent Decision Support

Deep Data Analytics for Program Design Precision

Strategic Consultation to Ensure Continuous Improvement

Machine Learning Powered Segmentation and Personalization

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Trusted by Brands Across 50+ Countries

Trusted By Brands Across 50 Countries

Trusted by Brands Across 50+ Countries

Trusted By Clients Dec 2022

Most Trusted Loyalty Platform

Happy Customers

Raphael Faccarello
 E-Commerce Manager
YON-KA PARIS

 

Quotation Marks  We have seen a 48% increase in revenue compared to last year and this increase is directly attributable to the Zinrelo loyalty rewards program. This is phenomenal! Quotation Marks 2

Fabricio Sant’Anna
Marketing Manager

Quotation Marks The growth we witnessed with Zinrelo has exceeded our expectations. In one year, our repeat purchase revenues have increased by 2.32 times. That is incredible! Quotation Marks 2

Yon-Ka Paris Testimonial – Zinrelo Loyalty Rewards Program
1 of 2
Nature’s Fusions – Zinrelo Loyalty Rewards Program
2 of 2

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Customer Success Stories

Zinrelo enables brands to adopt a holistic approach towards loyalty. Here are some examples of brands that have benefitted from a loyalty program.

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